Introduction
Welcome to the Trak Media website. These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
License to use website
Unless otherwise stated, Trak Media and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
Republish material from this website (including republication on another website).
Sell, rent, or sub-license material from the website.
Show any material from the website in public.
Reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose.
Edit or otherwise modify any material on the website.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without Trak Media's express written consent.
Limitations of liability
Trak Media will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
To the extent that the website is provided free-of-charge, for any direct loss.
For any indirect, special or consequential loss; or
For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Trak Media has been expressly advised of the potential loss.
Variation
Trak Media may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Entire agreement
These terms and conditions, together with Trak Media's Privacy Policy constitute the entire agreement between you and Trak Media in relation to your use of this website and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with the laws of San Diego County, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of San Diego County.
Return and Refund Policy
Refund Policy
Satisfaction Guarantee
At Trak Media, we are committed to providing exceptional service and ensuring your satisfaction with our offerings. If, for any reason, you are not satisfied with the performance of our services during the current month, we offer a refund for that month's service fee.
Requesting a Refund
To request a refund, please contact our customer support team within 14 days of the end of the current month. We will review your request promptly and assess the performance issues encountered. Refunds will be issued at our discretion based on the nature of the concerns raised.
Resolution Process
We value your feedback and aim to address any issues or concerns you may have regarding our services. Upon receiving your refund request, our team will initiate a thorough investigation into the performance issues identified.
Rectifying Performance Issues
In addition to offering a refund for the current month, we are committed to resolving any performance issues promptly. Our team will work diligently to identify the root cause of the problem and implement corrective measures to improve performance moving forward.
Timely Resolution
We understand the importance of timely resolution and aim to address performance issues within a reasonable amount of time. Our goal is to ensure that you receive the high-quality service you expect from Trak Media.
Continual Improvement
Your feedback is invaluable to us as we strive for continuous improvement. We appreciate the opportunity to address any concerns and enhance the quality of our services to better meet your needs.
Contact Us
If you have any questions or require further assistance regarding our refund policy or performance issues, please don't hesitate to contact our customer support team at info@thetrakmedia.com. We are here to assist you and ensure your satisfaction with Trak Media's services.
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